# We're Here to Help

## CLEAR+ Membership

### For specific inquiries, review our guide below:
- Member Services: For questions about your Membership: [memberservices@clearme.com](mailto:memberservices@clearme.com)
- Press Inquiries: For members of the media: [media@clearme.com](mailto:media@clearme.com)
- Privacy Matters: For questions about our privacy policy: [privacy@clearme.com](mailto:privacy@clearme.com)
- Investor Relations: For Investor Relations: [IR@clearme.com](mailto:IR@clearme.com)
- International Member Services: [CLEARInternationalSupport@clearme.com](mailto:CLEARInternationalSupport@clearme.com)

### To cancel your Membership, add/remove people to your CLEAR Family Plan, or update billing information:
- For fastest service, visit [my.clearme.com](https://my.clearme.com/) and log in using your cell phone number

### For general inquiries, questions, or where to use CLEAR:
Click the 'Chat with us' button in the bottom right-hand corner of your screen.
Or send an email to [memberservices@clearme.com](mailto:memberservices@clearme.com).

### CLEAR+ Special Rates

**Statement credit up to $209 per calendar year** for:
- The Platinum Card® from American Express
- The Business Platinum Card® from American Express
- American Express Corporate Platinum Card®
- American Express Green Card®
- Hilton Honors American Express Aspire Card

Amex cardholders can find full details of their card's benefits at [americanexpress.com](http://americanexpress.com/).

### CLEAR+ Membership Rates by Airline

#### Delta SkyMiles members:
- Diamond Medallion & Delta 360°™ Members: Free annual Membership
- Platinum/Gold/Silver Medallion Members and eligible Delta SkyMiles American Express Card Members: $169 annual Membership ($40 savings off the standard CLEAR+ rate)
- SkyMiles Members: $199 annual Membership ($10 savings off the standard CLEAR+ rate)

#### United MileagePlus® members:
- United Global Services members: Free annual Membership
- Premier® 1K® members: $129 annual Membership ($70 savings off the standard CLEAR+ rate)
- Premier Platinum/Gold/Silver members and United U.S. Credit Card members: $169 annual Membership ($40 savings off the standard CLEAR+ rate)
- MileagePlus members: $199 annual Membership ($10 savings off the standard CLEAR+ rate)

### Verify with CLEAR

CLEAR performs checks on the information you provide to verify your identity. This may include confirming that the picture on your ID appears to match your selfie or assessing device fraud risk.

### What is CLEAR+?

CLEAR+ is our paid airport Membership. With CLEAR+, you can speed through airport security nationwide in our designated CLEAR+ Lanes at TSA checkpoints. Ambassadors help verify your identity at a CLEAR Pod for a fast experience.

### How does CLEAR protect my data?

CLEAR's High Assurance Mobile Enrollment is approved at Identity Assurance Level 2 (IAL2). CLEAR has been found by TSA to meet NIST 800-53 HIGH baseline for security and privacy controls. ACCESS TO CLEAR APP

### Sports & Events

Our free designated CLEAR Lanes at stadiums allow all CLEAR Members to enter sports and entertainment venues faster than ever.

### CLEAR Concierge

You can book CLEAR Concierge [online](https://concierge.clearme.com/?utm_source=CLEAR&utm_medium=web&utm_campaign=concierge_main_faq_how_to_book) or in the CLEAR App before your trip. Select the airport you’re traveling from, choose the CLEAR Concierge service, add the airline and trip details, then complete payment.

### FAQs
- [What is CLEAR for Sports & Events?](https://www.clearme.com/support/what-is-clear-for-sports-events)
- [How do I book CLEAR Concierge?](https://www.clearme.com/support/how-do-i-book-clear-concierge)